National Certificate: Customer Management: Banking (NQF 5)
A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values. The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society.
MODULE 1
Business Communication
MODULE 2
The Banking Sector
MODULE 3
Introduction to Management
MODULE 4
Leadership and HR Management
MODULE 5
Financial Management and Basic Economics
MODULE 6
Customer Management
Target Audience
- Target Group: Team leaders, supervisors, junior managers and section heads.
- Programme Level: The level of the programme is at NQF Level 5.
- Minimum Qualifying Criteria: Communication and Mathematical Literacy at NQF Level 4.
Duration
- Qualification Duration: Qualification – between one – three years. Learnership – twelve months. Contact sessions – between nine (9) – twelve (12) months.
- Contact Training & Assessment Sessions: Between 10 – 24 contact days (as per qualifying criteria).
- Non-Contact Duration: Learners will be required to invest the necessary additional hours per module on additional reading, on job practical assignments (workplace), and POE building, with the support of the supervisor and/or coach. A workplace log will be completed in this regard.
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and Formative Assessments.
To facilitate this process we offer:
- Coaching Support: The Amandla Obunye Training Academy appointed Assessor and Project Administrator are available to the learners for telephonic support and coaching while learners compile their POE’s. Additional coaching support will be scheduled, as required, to assist with the building of POE’s.